Returns
We want you to be completely happy with your new purchase.
If you don't love it, send it back!
Please use our returns partner Royal Mail to send the items back
ROYAL MAIL - THIS IS THE FREE UK RETURNS SERVICE
Please use the Royal Mail Returns label enclosed in the original courier, alternatively please click on the below link to generate Royal Mail returns label.
- You can either print the label directly from the portal or ask Royal Mail to bring the returns label with them on the day of the collection.
- Please pack the item in the mailer bag, attach the label clearly at the front of the mailer bag. Please make sure you remove or cover any old labels if you recycling the same mailer bag. take it to the nearest post office or ask for collection.
- Please select the brand as Twill Active which is our sister brand to use returns service.