Contact us
FAQ
Below are some of are common questions:
For enquiries about orders, order status, returns, product, Social Media and press, please contact us via email Shop@creeathelabel.com
Orders can be returned within 30 days of purchase. Please contact us via email on Shop@creeathelabel.com, Kindly mention the orders number and the reason for the return, we will check the details and if the return is within the time frame, we will issue the return code.
We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within this time frame. Please allow 5 business days to process the return once it’s received. You will be notified via email once the refund has been issued!
Twill Active is not responsible for any lost returns. We recommend a shipping method with a proof of delivery or tracking number.
We currently do not Issue return labels for Domestic and International shipments, customers will be responsible for returning shipments at their own cost.
If the item is more than 40% off, it is considered as final sale item. Unfortunately final sale items are not eligible for returns
Orders are usually sent to the warehouse immediately for processing, if you wish to change or cancel the order, Please contact us Shop@creeathelabel.com immediately. I am sure we will do everything to accommodate your request. However, if the order is processed and sent out we can't cancel the order. You will need to return the items for refund.
Yes, we offer free shipping for all domestic orders (UK shipments) and Free shipping for international orders (if the order value is over GBP 150.00)
We aim to ship all couriers on the same day however a small number of orders may take up to 1-2 business days and we will keep you updated about your order. Order cut off time is Monday to Friday 2.00PM and orders placed on Friday after 2pm, Saturday and Sunday will leave on Monday. We offer next day delivery for all domestic (UK) shipments. For shipping lead times for internal shipments, please see our shipping policy.
Yes, we ship our items to all around the world! Please make sure you place your order in your local currency, this can be changed at the top right hand corner of the home page.
International courier transit times may vary due to the delays at customs and clearance.
Unfortunately not, as the duties and taxes varies from country to country. All our prices are excluding duties and taxes for all International shipments. this is our customers responsibility to pay these charges to the customs directly. thank you
Any duties and taxes paid separately are nonrefundable.
Creea The Label Accepts Visa, Mastercard, Diners Club,Discover, American Express, Google Pay, Apple Pay, KLARNA, CLEAR PAY, Paypal. We do not accept personal cheques, money orders at the moment.
As soon as the items are shipped out, a shipment confirmation with the courier details and the tracking number will be emailed to you
Yes, please kindly click on the size guide in the customer service section at the bottom of the page.
It's unlikely we send the damaged, faulty or wrong sample or size, however if we do then please accept our apologies. Please contact us immediately at Shop@creeathelabel.com with the following information
- Your order number
- Items you placed order for
- items your received instead
- A clear photograph of the item you have received